Shipping policy

Shipping Policy

Last updated: October 2025

How We Ship

All orders are fulfilled and shipped directly from our Bluffton, South Carolina studio using Shopify’s trusted carrier network (USPS, UPS, or FedEx).
Every tee is folded, wrapped in eco-tissue, tucked inside our reusable Marshpuppy tube, and paired with a collectible story card - then off it goes to you.

Processing Times

We pack each order with care (and caffeine).

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed after 1 p.m. ET, on weekends, or on public holidays will begin processing the next business day.

  • During launch weeks or major promotions, please allow an extra day or two — our possums work as fast as they can.

Shipping Options & Delivery Estimates

Service Estimated Delivery Cost
Standard Shipping (US) 3–6 business days Flat $6 USD
Free Shipping Orders $75 USD and over Free
Expedited Shipping (US) 2–3 business days Calculated at checkout
Local Pickup (Bluffton) Within 1 business day Free – by appointment

Note: Delivery estimates begin after your order has shipped.
Shipping times may vary depending on carrier performance, weather, and holiday volume.

International Orders

At this time, we ship within the United States only.
International shipping will be available soon - sign up for the Marsh Mob newsletter to be first to know when we expand our marshy reach.

Order Tracking

Once your order ships, you’ll receive a tracking email directly from Shopify.
You can track your package in real-time using the link provided.
If you haven’t received a tracking email within 3 business days, please check your spam folder or contact us at robyn@marshpuppy.com.

Lost, Delayed, or Damaged Packages

Sometimes the marsh gets messy.

  • If your tracking shows delivered but you haven’t received the package, please contact the carrier first to confirm delivery details.

  • For lost or damaged items, email robyn@marshpuppy.com within 7 days of delivery and include your order # and photos (if applicable).
    We’ll work with you to make it right - whether that means replacement, store credit, or refund.

Shipping Restrictions

We cannot ship to PO Boxes or APO/FPO addresses at this time.
We also do not deliver to freight forwarding companies.

Returns & Exchanges

If something isn’t quite right, please visit our Returns & Exchanges Policy for full details on returns, exchanges, and refunds.

Need Help?

Email robyn@marshpuppy.com with your order number and our team will get back to you within 24–48 hours.
We’re here to help, with southern manners and marshy charm.